Service, installation and commissioning
We do not simply deliver equipment — we commission it at your plant and keep it running for years. We service both the lines we supplied ourselves and equipment of our brands bought from other suppliers.
- 12 monthsequipment warranty
- Same dayresponse to a request
- All Ukraineservice coverage
- Since 1998in the equipment market
What the supply includes
Installation at your site
Positioning the machines in the workshop, linking them into a single production chain, connecting power, water and compressed air to the manufacturer’s requirements.
Commissioning on your own product
The machine is set up for your specific product — dough, filling, weight and format. Sheet feed, speed and filling dosage are adjusted accordingly.
Operator and technologist training
Staff learn to run the line, change formats, perform daily maintenance and strip units down for washing.
Documentation handover
Equipment passport, operating manual, diagrams and spare-parts list.
Support after commissioning
12-month warranty
Warranty service for one year from the moment the line is commissioned.
Post-warranty service
Once the warranty expires, service continues by agreement. Some customers have stayed on service for ten years and more after delivery.
Repair and unit replacement
Diagnostics and repair: drives, gearboxes, pneumatics, electronics, heating elements, conveyor belts.
Scheduled maintenance
Routine work to the manufacturer’s schedule, so the line does not stop mid-shift.
Equipment we did not supply
Our brands, whoever supplied them
If you run AL.MA., BALPE, NILMA, AGRIFLEX, COMARME, ROBYPAK or JBT Frigoscandia equipment bought elsewhere, we will service and repair it.
Direct contract with the manufacturer
We work with the factories directly, so we have access to technical documentation, diagrams and genuine spare parts even for machines a decade old.
Upgrading existing lines
Adding individual machines to a running plant, replacing obsolete units, extending a line for a new product format.
How we handle a request
Same-day response
Requests come by phone, email or messenger. The reply and initial diagnosis follow on the same day.
Remote diagnosis first
Many faults can be cleared without a site visit — from your description, a photo of the unit and the error code on the control panel. That saves both time and money.
Site visit when needed
If it cannot be solved remotely, we arrange an engineer visit. Coverage is the whole of Ukraine.
What to prepare before contacting us
To speed up diagnosis, have ready the machine model and serial number (the plate on the frame), a description of the fault, a photo or video of the unit running, and the error code from the control panel if there is one. With these the cause can often be identified before anyone travels.
Equipment we service
The catalogue sections show which machines we work with: